Delivery & Returns

DELIVERY:

We aim to deliver UK deliveries around 3 to 5 working days after placing your order.

There may be an additional delay if your order is out of stock, however we do try and despatch all orders as quickly as possible. If you require further clarification please email sales@carbolicsoap.com quoting your order number (Not credit card transaction number) Christmas and other holiday periods will incur additional delivery time, please allow for this. We do have enhanced delivery options for UK & International customers which will be offered to you at the checkout. Whilst a very rare occurance we reserve the right to contact you if the shipping method you have chosen is unavailable, or is not cost effective to ship via your chosen method. Additional charges to “remote” areas, such as the Northern and Western Isles .We will not charge any extra shipping without contacting you first and obtaining your permission.

Our carriage charges are based on weight, we offer Royal Mail & courier options.

As our goods can be heavy, for practical reasons we reserve the right to change your chosen despatch method, in the instance of goods being heavy it is quite likely they will be sent by courier. Please ensure you are available to accept delivery Monday – Friday, 8am -6pm as the couriers will require a signature. If you’re not able to accept delivery at your home address we are able to deliver to your work address. If your goods are shipped back to us and have to be resent you will be liable for forwarding charges. Choosing to have your goods shipped via standard delivery (usually Royal Mail) is often the most cost effective way of having your goods delivered, and in our experience is extremely reliable, however a cost effective delivery solution does understandably have its limitations. During times of bad weather, public holidays or other factors that may put pressure on the postal system your goods may be delayed. Royal Mail standard terms and conditions apply to the delivery schedules, and claims for loss or damages are limited, and must be submitted in writing to them. Royal Mail standard delivery is an uninsured, and untracked service, and therefore you will not be able to track or trace your order, unless you select Royal Mail tracked. If you require your goods as soon as possible, or wish to track your order then please select the enhanced courier delivery option.

RETURNS:

Returns are very simple.

Our “no quibbles” guarantee means that if for any reason you are unhappy with your purchase just return it to us in its original unused condition within 14 days and we will issue a full refund for the price of the item (excluding carriage) We will also be happy to refund the delivery charge if the return is a result of our error.

To make a return please follow the following procedure:

1) Apply for a return at sales@carbolicsoap.com

2) Once the return is authorised please then send the package with details of your name, address, email address and telephone number to

‘The Carbolic Soap Company’

Peills Courtyard

Reyvis Building

Bourne Road

Bromley

Kent

BR2 9NS

(For your protection we recommend that you use a recorded delivery service or obtain a Proof of Posting certificate)

Please note that any product returned to us without prior authorisation will not be credited. You will have the option to have the goods returned to you at your expense, or have the goods disposed of by us. In either case a £5.00 inc. VAT administration fee will be charged.

Our aim is for 100% customer satisfaction. If you feel we have fallen below this standard we want to hear from you. Our service levels to customers are of the upmost importance to us. You can be assured that any customer service correspondence you have with us will also be read by our Managing Director.