Delivery & Returns


We aim to deliver UK deliveries around 3 to 5 working days after placing your order.

There may be an additional delay if your order is out of stock, however we do try and despatch all orders as quickly as possible. If you require further clarification please email quoting your order number (Not credit card transaction number) Christmas and other holiday periods will incur additional delivery time, please allow for this. We do have enhanced delivery options for UK & International customers which will be offered to you at the checkout. Whilst a very rare occurance we reserve the right to contact you if the shipping method you have chosen is unavailable, or is not cost effective to ship via your chosen method. Additional charges to “remote” areas, such as the Northern and Western Isles .We will not charge any extra shipping without contacting you first and obtaining your permission.

Our carriage charges are based on weight, we offer Royal Mail & courier options.

Royal Mail-

All items are delivered through Royal Mail 2nd Class Tracked Service on a 3-5 working day service but during busy times please allow an extra few days. This is a fully tracked unsigned delivery service so Royal Mail may deliver to your neighbour if there is no reply on delivery. A failed delivery card may be left so that you can re-arrange delivery or collection from your local Royal Mail delivery office at a day suitable for you. All Royal Mail terms and conditions can be viewed on the following link:

Covid – 19 –

All orders at the moment are being processed by 7am. Due to Royal Mail depot restrictions, we can only despatch on Monday, Tuesday, Thursday & Friday. Please be patient. 

Royal Mails Website Update –

Throughout this crisis, we will continue to deliver the most comprehensive service we can to all our customers. However, as cases of coronavirus increase across the UK we, along with other organisations, are experiencing growing levels of employee absence due to illness and self-isolation.

Despite our best endeavours, it is likely that some areas of the country will experience a reduction in service levels due to coronavirus-related absences at their local mail centre or delivery office.” Some orders will experience delays.

For more information please go to –

As our goods can be heavy, for practical reasons we reserve the right to change your chosen despatch method, in the instance of goods being heavy it is quite likely they will be sent by courier. Please ensure you are available to accept delivery Monday – Friday, 8am -6pm as the couriers will require a signature. If you’re not able to accept delivery at your home address we are able to deliver to your work address. If your goods are shipped back to us and have to be resent you will be liable for forwarding charges. Choosing to have your goods shipped via standard delivery (usually Royal Mail) is often the most cost effective way of having your goods delivered, and in our experience is extremely reliable, however a cost effective delivery solution does understandably have its limitations. During times of bad weather, public holidays or other factors that may put pressure on the postal system your goods may be delayed. Royal Mail standard terms and conditions apply to the delivery schedules, and claims for loss or damages are limited, and must be submitted in writing to them.

Please note that undelivered parcels cannot have a claim made against them until 28 working days after the date of dispatch. We are unable to offer any refund or initiate a claim on undelivered parcels until the delivery company have deemed the parcel lost. 

Overnight Courier – 

We ship Monday – Friday. We do not offer a Saturday deliveries. If you place an order for overnight courier on a Friday it will be processed and then sent out the next working day. 


Returns are very simple.

Our “no quibbles” guarantee means that if for any reason you are unhappy with your purchase just return it to us in its original unused condition within 14 days and we will issue a full refund for the price of the item (excluding carriage) We will also be happy to refund the delivery charge if the return is a result of our error.

To make a return please follow the following procedure:

1) Apply for a return at

2) Once the return is authorised please then send the package with details of your name, address, email address and telephone number to

‘The Carbolic Soap Company’

Peills Courtyard

Reyvis Building

Bourne Road




(For your protection we recommend that you use a recorded delivery service or obtain a Proof of Posting certificate)

Please note that any product returned to us without prior authorisation will not be credited. You will have the option to have the goods returned to you at your expense, or have the goods disposed of by us. In either case a £5.00 inc. VAT administration fee will be charged.

Our aim is for 100% customer satisfaction. If you feel we have fallen below this standard we want to hear from you. Our service levels to customers are of the upmost importance to us. You can be assured that any customer service correspondence you have with us will also be read by our Managing Director.